Frequently Asked Questions (FAQ)
Q: What is Aureliusnco?
Ans: Aureliusnco is an online store offering products selected to provide customers with a convenient and enjoyable shopping experience.
Q: What products do you offer?
Ans: We offer a selection of products available through our online store. Please visit our product pages to explore our current collection and learn more about individual items.
Q: Where do you ship?
Ans: We currently ship orders within the United States only.
Q: Do you offer international shipping?
Ans: No. At this time, we only ship within the United States.
Q: How long does order processing take?
Ans: Orders are typically processed within 1–2 business days after successful payment confirmation and verification.
Q: How long does shipping take?
Ans: Shipping generally takes 4–5 business days after dispatch, depending on your location and the shipping carrier.
Q: What is the estimated total delivery time?
Ans: The estimated total delivery time is 5–7 business days, including order processing and shipping.
Q: How much does shipping cost?
Ans: We charge a standard flat-rate shipping fee of USD $10.00 per order for shipments within the United States. Applicable shipping charges are displayed at checkout before payment is completed.
Q: How can I track my order?
Ans: Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Q: What should I do if my tracking information is not updating?
Ans: Please allow 48–72 hours for tracking information to update after your package has been handed over to the shipping carrier. If the issue continues, contact our support team at Support@aureliusnco.com.
Q: What payment methods do you accept?
Ans: Aureliusnco accepts online payments through the payment methods available at checkout. Depending on availability, these may include eligible credit cards, debit cards, and other payment options supported by our active payment gateway.
Q: Are my payment details secure?
Ans: Aureliusnco uses Shopify's checkout and its configured payment processing services to facilitate online transactions. Payment information is handled through the applicable payment processing systems. Customers should keep their account credentials and banking information confidential and should never share passwords, PINs, or one-time verification codes with anyone claiming to represent Aureliusnco.
Q: Can I change or cancel my order?
Ans: Please contact us as soon as possible at Support@aureliusnco.com. Orders can generally only be changed or canceled before they enter the processing stage. We cannot guarantee changes or cancellations once processing has started.
Q: What is your return policy?
Ans: Eligible items may be returned within 30 days of delivery if they are unused and in their original condition and meet the requirements outlined in our Return and Refund Policy.
Q: Do you offer exchanges?
Ans: We do not currently offer direct product exchanges. Eligible items may be returned according to our return policy, and a new order can be placed separately.
Q: When will I receive my refund?
Ans: Approved refunds are processed after the returned item has been received, inspected, and approved. Please allow up to 14 business days after processing for the refund to appear, depending on your bank or payment service provider.
Q: What should I do if I receive a damaged or incorrect item?
Ans: Please contact us within 24 hours of delivery, where possible, at Support@aureliusnco.com. Include your order number, a description of the issue, and clear photos of the damaged or incorrect item.
Q: Do you charge restocking fees?
Ans: No. We do not charge restocking fees for approved returns.
Q: Do you offer local pickup?
Ans: No. We operate as an online store and do not currently offer local pickup or in-store shopping. Orders are shipped to the delivery address provided at checkout.
Q: Are the products shown on your website available?
Ans: Product availability is displayed on the relevant product pages. Availability may change, so please check the product page before placing your order.
Q: Will the product look exactly like the photos?
Ans: We strive to display products as accurately as possible. However, colors and appearance may vary slightly depending on your screen settings, lighting, and the actual product.
Q: How can I contact customer support?
Ans: You can contact our support team by email at Support@aureliusnco.com or by phone at +1 (786) 496-0230. Our team will assist you during our business hours.
Q: What are your business hours?
Ans: Our business hours are Monday through Friday, 09:00 AM – 05:00 PM Eastern Time (ET).
Q: Where is Aureliusnco located?
Ans: Our business mailing address is:
444 NW 1st Ave,
Fort Lauderdale Florida 33301,
United States
Business Information
Business Name: Aureliusnco
Phone: +1 (786) 496-0230
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM ET
Business Email: support@aureliusnco.com
Physical Mailing Address: 444 NW 1st Ave, Fort Lauderdale Florida 33301, United States