Refund policy

Return and Refund Policy

At Aureliusnco, customer satisfaction is important to us. We aim to provide every customer with a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return according to the terms outlined in this policy.

Return Eligibility

To qualify for a return, the following conditions must be met:

  1. The return request must be submitted within 30 days of the delivery date.
  2. The item must be unused, unworn, and in its original condition.The product must include all original packaging, tags, and accessories, where applicable.
  3. The item must not show signs of use, damage, or alteration caused after delivery.
  4. Returns that do not meet these requirements may be rejected, subject to applicable law.

How to Request a Return

To start a return, please contact our customer support team at:

Email: Support@aureliusnco.com

Please include the following information in your request:

  1. Order number
  2. Customer name
  3. Reason for return
  4. Photos of the item, if applicable

Our support team will review your request and provide further instructions if your return is eligible.

Please wait for return instructions before shipping any item back to us.

Return Time Frame

Customers have 30 days from the delivery date to submit a return request.

Requests submitted after this period may not be accepted, except where required by applicable law.

Return Shipping

For approved returns, customers are responsible for return shipping costs unless:

  1. The item arrived damaged.
  2. The item is defective.
  3. The wrong product was received.

Original shipping charges are not refundable unless required by applicable law.

Customers are responsible for arranging return shipping and obtaining a return shipping label unless otherwise instructed by Aureliusnco.

Return Inspection Process

Once we receive the returned item, it will be inspected to determine whether it meets our return requirements.

The inspection may include checking that:

  1. The item is unused and in its original condition.
  2. All included accessories, tags, and packaging are present, where applicable.
  3. The product has not been damaged or altered after delivery.

Refund approval will be based on the inspection results and applicable consumer protection laws.

Exchanges

At this time, Aureliusnco does not offer direct product exchanges.

If you need a different item, you may return the original product, if eligible, and place a new order separately.

Restocking Fee

Aureliusnco does not charge restocking fees for approved returns.

Non-Returnable Items

The following items may not be eligible for return, subject to applicable law:

  1. Items returned after the 30-day return period.
  2. Items that have been used, damaged, or altered after delivery.
  3. Items missing original packaging, tags, or accessories, where applicable.
  4. Final sale or clearance items clearly identified as non-returnable at the time of purchase.

Nothing in this policy limits any return or refund rights that cannot legally be excluded.

Refund Eligibility

A refund may be issued after:

  1. The returned item has been received.
  2. The item has been inspected.
  3. The return request has been approved.

If the return does not meet the eligibility requirements, a refund may not be approved, except where required by applicable law.

Refund Processing Time

Approved refunds will be processed after the returned item has been received, inspected, and approved.

Please allow up to 14 business days after refund processing for the refund to appear in your account. Actual processing times may vary depending on your bank or payment service provider.

Missing or Delayed Refunds

If you have not received your refund within the stated processing period:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider, if applicable.
  3. Contact your bank for additional processing information.

If you still have not received your refund, please contact us at:

Support@aureliusnco.com

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery, where possible, so we can investigate and assist you promptly.

Please provide:

  1. Order number
  2. Description of the issue
  3. Clear photographs showing the problem, if applicable

Our team will review the information and work with you to determine an appropriate solution in accordance with applicable law.

Contact Information

If you have any questions about this Return and Refund Policy, please contact us using the details below.

Business Name: Aureliusnco
Email: Support@aureliusnco.com
Phone: +1 (786) 496-0230
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
Physical Mailing Address: 444 NW 1st Ave, Fort Lauderdale Florida 33301, United States