Shipping policy

Thank you for shopping with Aureliusnco. We are committed to providing a clear, reliable, and smooth shipping experience for our customers. This Shipping Policy explains how we process, prepare, and deliver orders placed through our online store.

Shipping Location

Aureliusnco currently ships orders within the United States only. At this time, we do not offer international shipping.

All orders are shipped to the delivery address provided by the customer during checkout. Please ensure your shipping information is complete and accurate before placing your order.

Our Processing Schedule

Orders are processed during our regular business hours:

Monday – Friday
9:00 AM – 5:00 PM ET

Orders placed before 5:00 PM ET on business days will begin processing according to our standard fulfillment schedule.

Orders placed after the daily cutoff time will be processed according to the next available business-day schedule.

Orders placed on weekends or public holidays will be processed on the next available business day.

Processing Time

After payment has been successfully received and order details have been verified, orders typically require:

1–2 business days for processing

During this time, we:

  1. Verify order details.
  2. Confirm payment authorization.
  3. Prepare and pack your items.
  4. Arrange shipment with the selected carrier.

Please note that processing time does not include shipping transit time after the order has been dispatched.

Shipping and Delivery Time

Once your order has been processed and shipped, delivery typically takes:

4–5 business days

Estimated Total Delivery Time

The estimated total delivery time is 5–7 business days, consisting of:

Processing time: 1–2 business days.
Transit time: 4–5 business days.

Delivery estimates may vary due to circumstances outside our control, including:

  1. Carrier delays.
  2. Severe weather conditions.
  3. Public holidays.
  4. High shipping volumes.
  5. Unexpected transportation issues.

These timeframes are estimates and are not guaranteed delivery dates.

Shipping Charges

Aureliusnco charges a standard flat-rate shipping fee of $10 USD per order.

Any applicable shipping charges will be displayed during checkout before payment is completed.

Customers can review the total order cost, including shipping fees, before placing their orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking details when available.

Tracking information may take approximately 48–72 hours to update after the package has been handed over to the shipping carrier or courier.

Customers can use the tracking information provided to monitor the delivery status of their orders.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review the following details before completing your purchase:

  1. Full name.
  2. Shipping address.
  3. Apartment or unit number, if applicable.
  4. Contact details.

If you notice an error in your shipping information, please contact us as soon as possible at Support@aureliusnco.com.

Aureliusnco cannot guarantee that shipping details can be changed after an order has been processed or dispatched. Delays or additional shipping costs resulting from incorrect or incomplete information may be the customer's responsibility, subject to applicable law.

Delayed Deliveries

We work to ensure orders arrive within the estimated delivery timeframe. However, delivery dates are estimates and may be affected by circumstances outside our control.

If your order is significantly delayed, please contact our customer support team.

Our team will review the available shipment information and assist you where possible.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at Support@aureliusnco.com

Please provide the following information:

  • Order number.
  • Description of the issue.
  • Photos of the damaged package or items, if applicable.

We will review the information and work with you to determine the appropriate next steps.

Local Pickup and In-Person Shopping

Aureliusnco operates as an online store.

We currently do not offer:

  1. In-person shopping.
  2. Warehouse visits.
  3. Local pickup.
  4. Store pickup services.

All orders are shipped to the delivery address provided during checkout.

Contact Information

If you have questions about this Shipping Policy or need assistance with an order, please contact us using the details below.

Business Name: Aureliusnco
Phone: +1 (786) 496-0230
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
Business Email: support@aureliusnco.com
Physical Mailing Address: 444 NW 1st Ave, Fort Lauderdale Florida 33301, United States